Fleet Management & Forklift Safety Blog

How Warehouse Managers Delegate Tasks with Confidence

Posted by Thelma Marshall on Sep 14, 2017 3:00:00 AM

No matter how confident you are in your managerial skills, it is almost impossible to get everything done without support from your team. Warehouse or distribution management has endless demands, daily challenges, and increased pressure to get the job done faster than previously expected. juggle-1027144_1920.jpg

So, assigning work to others is an integral part of getting all tasks done efficiently. It frees up a chunk of time for managers to focus on improving problem KPIs to avoid potential issues.

But, you must be willing, and able, to delegate. For many managers, releasing control is sometimes hard to do — unless you are fully confident that your employee will complete the assigned task on time and successfully.

How do you gain confidence in your team members?

It is hard to have confidence in someone without facts to back it up. You need to do your homework and choose wisely.

You should:

  • Know each worker’s skill level
  • Know their performance and commitment level to previously assigned tasks
  • Use telematics to track movement and checklists throughout your facility, which makes it easier to delegate tasks to the best person for the job and be assured they are done correctly.

If you are ready to delegate tasks that do not demand your expertise, while making your employees feel valued, here’s how to begin.

  1. Incorporate telematic data when deciding on task assignments. Look at each operator and how they are performing compared to others, whether they complete safety checklists as expected, or if they speed or break rules to get the job done.
  2. Create a list of a few people on the team that you feel you can trust to complete tasks safely and successfully.
  3. Choose tasks that fit the employee’s skill set. In other words, have trust, but know that the assignment will not be too much for them to handle.
  4. Get comfortable, but don’t over-delegate. Remember that delegation is providing work to employees based on trust in their abilities. Dictation is shelling out any work that you don’t want to do yourself.
  5. Explain in detail protocol or important steps to completing the assignment, and be sure your expectations are understood.
  6. After you delegate a task, check in with your employee to see if everything went as expected. Evaluate any telematic information on the assignment, like battery-monitoring data that will show if batteries were cleaned and charged properly.

What tasks should you start with?

The answer is really those tasks that do not really require a manager’s skill set to complete, those that workers can easily handle.

Things like:

  • Ensuring product locations are labeled
  • Cleaning and organizing the warehouse or receiving yard
  • Checking on progress of forklift repairs
  • Routine battery care for forklifts
  • The movement and storing of products in designated locations in warehouse

The latest telematic solutions monitor and learn from behaviors throughout the entire facility, which can identify strengths and weaknesses in your team. It will help delegate tasks to the best suited employee for the job and simplify your day to allow time to focus attention on what matters.

Topics: SX/VX Advanced Telematics, real-time monitoring, time management, proactive warehouse management, delegation of tasks, operator behavior

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