Fleet Management & Forklift Safety Blog

5 common pitfalls of telematics implementation: How to address them

Posted by Mike McMillan, Vice President, Customer Satisfaction & Sales Support on Mar 10, 2016 4:00:00 AM

telematics_implementation.jpgTaking on a new project can be a daunting experience, especially if that project involves the safety and productivity of your material handling fleet.  How do you ensure that your telematics implementation goes off without a hitch? 

It is vital to have a partner that understands the world of telematics, and, equally critical, to be aware of common pitfalls so that they can be avoided.

  1. Setting Expectations: Prior to implementing a new telematics solution, it is important that all parties are on the same page. You, your dealer, and your telematics provider should have open lines of communication to make sure all roles and responsibilities are accurately described and assigned up front. An experienced telematics provider will work to facilitate this communication, and ensure that the implementation goes smoothly.
  1. Who is Responsible?: More often than not, most issues arise because the system lacks stable ownership. Employee turnover, promotions, etc., can lead to confusion over who owns the system. It is critical to ensure there are trained system owners managing the telematics system in order to drive the improvements that you desire. Your telematics partner should have experience in training new system owners so that the transition in ownership is as seamless as possible.
  1. IT, IT, IT: Early involvement of your IT group is crucial. In a connected world, IT departments act as gatekeepers, ensuring all systems work together. By including them early in the implementation process, you allow the customer time to plan for the integration of the telematics solution with your existing network.
  1. What’s the Policy?: By implementing a robust telematics solution, you get access to detailed data on the day-to-day activities in your warehouse or distribution center. By leveraging insights into, for instance, forklift impacts, operator productivity, and fleet utilization, you can drive improvements - provided that you have a policy in place to address the areas of concern. Setting a policy up front will help you align expectations within your organization and deliver the desired results. In other words, you need to be set up to act on the data.
  1. Experience Matters: Implementing a new telematics solution shouldn’t be painful.  An experienced telematics provider with an established record of implementation success can lessen the stress of this process and provide you with the tools needed to have a successful telematics solution.  TotalTrax, a leader in the telematics field for decades, has a dedicated implementation team with the experience necessary to deliver timely and quality-driven results so that the telematics system can begin working for you.


Topics: product implementation, telematics

Read More