Some employees work hard to achieve warehouse KPI goals, while others offer minimum effort. Which level of dedication do you see in your warehouse?
It usually takes a team effort to achieve most KPI goals because one person’s actions or lack of dedication can affect the entire operation. Employees should ideally take ownership of KPI goals and be willing to make necessary changes that cultivate improvement.
It isn’t as simple as asking for better operator performance, either. There is a formula to follow when creating a winning team that will make the company’s goals their own. Here’s how.
Begin with what motivates.
Your operators need to feel their opinion and skills are valued.
- Employees usually exceed expectations when they feel they are part of the process and their input and advice is heard by management.
- Everyone needs to know what needs to change and why. Results can be easier to achieve when everyone understands the challenges, the importance of the goals, and how they each can play a role in the achievement process.
- Feedback, sharing results, and praise makes workers feel they are part of the solution and are valued by the company for their skills and dedication to the team.
The next step is to create mindset where everyone is a stakeholder in the warehouse plan for improvement. Here’s how.
Create a “go team” atmosphere.
Everyone on your team should understand how their job performance impacts the overall outcome. They should understand what tasks they need to improve on, and why. Begin by looking at some of the most common warehouse metrics, determine what needs to improve, and then focus the team on what they can do to improve one set of KPI benchmarks at a time.
For example, look at:
- Audit scores – A benchmark is set and scores are issued for lean manufacturing tools, like 5S (sort, set in order, shine, standardize, sustain), and compliance in using PPE (personal protective equipment).
- Safety improvements – Tracking safety improvements can reduce the risk of injury. These can be tracked by individual, work cell, or department.
- Safety observations – This metric is a proactive way that employees can observe and recognize their peers for safe behaviors.
- Job safety analyses (JSA) completed – Set a target amount of JSAs to be completed. Team members then identify safety improvements needed.
Customizable telematics reports can show where change is needed and why. Armed with concrete facts about shortcomings, everyone can contribute personal insight, experience and knowledge to help craft a course of action.
Finish by tracking results.
Telematics software facilitates KPI transparency, identifying what is going well — and what is not — throughout the facility. Managers and employees can use this to see how change facilitated improvement and which goals were reached. This knowledge creates a team atmosphere and cultivates opportunities for everyone to work toward KPI improvement.