Fleet Management & Forklift Safety Blog

Cloud Security and the Future of Telematics

Posted by Neil O'Connell, SVP Technology, Innovation, & Product Development on Sep 20, 2016 4:30:00 AM

On a daily basis, cyber-attacks — and loss of data or other security issues — represent a threat to many matrix-434034_640.jpgcompanies. But the future looks more secure. In many ways, the cloud now represents safety rather than an impending security storm.

Today’s cloud platform provides customers several benefits, which enable solutions and cutting-edge data security. Cloud-based workflow and file-sharing apps help employees make updates in real time and provide full visibility of their collaborations.

Security in the cloud and on the ground

Adoption of cloud computing has been slow, largely because many organizations are confused about the financial benefits of cloud computing, according to Gartner. Moreover, many think the cloud environment poses a security risk. The truth is that, in most cases, the cloud is more secure than a local environment exposed to the internet.

At TotalTrax, our cloud platform is managed by Rackspace, a leader in hosting security and data retention.

 Hosting providers like Rackspace provide the highest levels of security because:

  • They have hundreds of corporate clients depending on their expertise and can afford to attract and retain the best talent as a result.
  • Their processes and systems must meet and exceed the industry standards (SOC, ISO) because they house banks, credit-card processing, and health applications.

This means the TotalTrax platform, through our trusted hosting provider, virtually eliminates the issues of security and data retention.

The revolutionized telematics platform

Telematics is evolving continually to meet the changing demands of business, from security to improved diagnostics. The future of telematics goes beyond cloud security - offering a platform in which everything works seamlessly together, supporting all needs.

 A few things to look for:

  • The ecosystem or network effect: With an open architecture, you are connected to easily accessible APIs (Automated Programming Interfaces). Totaltrax has developed an ecosystem that takes advantage of the network effect — meaning that we become the mechanism/hub that connects our abilities, and those of our partners, to solve customer issues and provide value. For example, a customer needing an integrated LMS (Labor Management System), time clock, and TotalTrax telematics set of systems would be connected to partners and other third-party developers (like Apple) in an ecosystem where everyone gets what they need at reasonable cost. Over time, this ecosystem becomes larger, more capable (more nodes on the network), and more valuable to those who are connected.
  • Deep, universal diagnostics: Because telematics devices exist in forklifts and other material-handling operations in harsh environments, things break. It is very important to register the cumulative and incident-based wear and tear on the telematics and to take action to fix issues when they occur. In the past, this meant a dealer or other service person traveling on site would fix these issues, or the user would ship a unit back to our service group. Advanced diagnostics tools can allow remote service personnel to do all of the things an onsite person can do. This means preventing issues proactively, fixing potential issues before they occur.

Today’s telematics platform can offer an ecosystem that provides necessary connections with ease and value, revolutionizing data and how it is received in real-time. It allows companies to be proactive in finding solutions — leveraging greater productivity and efficiency to remain competitive.


Topics: telematics, The cloud, universal diagnostics, Cloud security, the future of telematics

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